Frequently Asked Questions

Reservations
Payments
Arrival
During your stay
Departure

Reservations

We offer the lowest price guarantee on our website. If you book directly through www.hotelkeur.nl, you will always get the lowest price and best terms compared to other parties.

We do not have a 24/7 reception and are therefore always happy to receive your check-in time to hand over your key personally. Therefore, always let us know what time you expect to check in.

For direct reservations through the hotel, you can cancel free of charge up to 3 days before arrival. After this, the full room rate will be charged. Through other websites, a cancellation deadline of 5 days before arrival applies.

You can cancel free of charge up to 21 days (3 weeks) before arrival. After this the full amount. When booking, 50% of the booked price will be charged immediately and the remaining amount will be collected 3 weeks before arrival.

Of course, children of all ages are welcome. Unfortunately, there is no possibility of extra beds in our apartments or hotel rooms.

Children count in the maximum number of persons per room or apartment. It is not allowed to bring a child as an extra person.

In some apartments and hotel rooms, a baby bed can be provided on request. A cot costs €15 per night. The cot is a camp bed with mattress and a mattress sheet.

Only tourist tax is charged for children up to 5 years old. A cot can be optionally booked for €15 (per night). Breakfast for children from 5 years to 12 years costs €7.50 per breakfast. Please note that cots cannot be put in every room. This must be booked in advance.

Payments

You can pay on arrival by debit card, VISA/Mastercard or cash. Of course, it is also possible to pay in advance if you book via the website. Payment by iDeal is also possible.

This surcharge is paid by each hotel to the Zandvoort municipality to keep the village attractive for the future.

Arrival

Our check- in is from 3pm to 6pm. Should you arrive earlier than 3pm (and after 10.30am), it is no problem. We will check you in and you can leave your luggage if the room is not ready yet. If the room is ready, you can move in earlier free of charge. If you arrive later than 18:00, please let us know so we can hold the room for you.

There are several options for parking in Zandvoort. For all options, please click here.

Hotel Keur is easily accessible by train, our hotel is only 1 minute away from Zandvoort station. From Amsterdam Central Station a train runs to Zandvoort every half hour (and in summer every 15 minutes), this train journey takes 30 minutes. A train journey from Schiphol Airport to Zandvoort takes 45 minutes.

On 9292.nl you can easily plan your trip to Hotel Keur. For more information and other public transport and parking options visit the Directions and Parking page.

In the hotel

For direct bookings, the cost for breakfast is €15 per person, per breakfast. For bookings through an intermediary, it costs €20 per person, per breakfast.

We recommend checking whether the room has been booked with or without breakfast. Breakfast is not included in the price as standard. Add a delicious fresh breakfast for €15 per person per day, served between 07:30 and 10:00 at the breakfast buffet in our hospitality area. Breakfast must be booked at least one day in advance (until 17:00).

We serve an extensive breakfast buffet with different types of bread, cheese and cold cuts. We also have plenty for yoghurt lovers to choose from. Gluten-free bread is available on request. Breakfast is served from 07:30 to 10:00.

Although we are fond of animals, we recognise that opinions vary, and as such, we regret to inform you that animals are not permitted within our hotel or apartments.

We are a 100% non-smoking hotel. You can smoke outside on your own balcony/terrace. Keep other guests in mind. (Soft) drug use is not allowed anywhere. If we find that there is smoking in the room, we are forced to charge €300 cleaning costs and you will have to leave the room.

If the fire alarm goes off due to smoking in the room, the call-out costs of the fire brigade of €800 will be charged to you. Smoking weed is not allowed on the entire grounds of Hotel Keur, not even on the balcony of your room/apartment or the terrace.

Beds are made on arrival. You will get 2 towels per person.

Beds are made on arrival. You will get 2 towels per person and at any linen change, we will change your towels and bed linen again (from 8 nights linen change).

We unfortunately have no facilities for disabled people. We do have rooms and flats on the ground floor. However, there are height differences with some steps.

There is no elevator available, all our rooms and apartments are accessible only by stairs or a few steps.

Unfortunately, we do not have our own lockable bicycle storage. On our terrace, however, we do have a bicycle rack that our guests can use free of charge. Charging batteries can be done inside your apartment/hotel room, provided you only charge them when you are present due to fire hazard.

Every day, our housekeeping comes by to put the room back in order. Final cleaning costs are included at check-out.

Final cleaning is included in the price. For stays longer than 8 nights, an intermediate cleaning with a linen change is also included halfway through. If you would like extra cleaning, please let reception know so we can schedule it. The cost of an extra cleaning varies per flat.

Departure

Our check out time is from 07:30 to 11:00 at the latest. Unfortunately, late check out is not possible.

After checking out, you can leave your luggage with us free of charge. So you can enjoy Zandvoort to the full.

Early departures are possible, always contact the reception first on +31 (0)23 - 57 12 023. Our cancellation policy applies to this.

We hope you had a nice stay. We are always open to points of improvement. If you have any, feel free to let us know during your stay, maybe we can improve your stay right away.

You can easily leave a review via Google.

The final cleaning is included in the price. We would like to ask the following from our guests at check-out:

Throw away leftover food, etc. Dispose of garbage bags and dirt in the waste containers
Put dirty dishes in the dishwasher and start the dishwasher.
Turn off the thermostat.
Open 1 window per room (weather permitting)

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